Dormant shipper reactivation and stale quote follow-up for freight brokers
Your CRM is full of shippers who used to move freight with you and quotes that never got a second call. We work that list with live, bilingual follow-up and hand the interest back to your team.
Most dormant shippers were never lost. They were just not called.
Freight sales teams spend their day covering live loads and chasing new logos. Follow-up with past shippers is the first thing to slip. Over a few months, a shipper who moved freight with you becomes a name in a spreadsheet.
Those shippers already know your brokerage. Someone there has your number. They often have new lanes, seasonal freight, or upcoming bids. They just are not thinking of you when it is time to tender.
Shipper reactivation fixes that with simple, steady, human follow-up.
Dormant shipper accounts
Shippers with past loads and no recent activity. We call to check on upcoming freight, new lanes, and bid opportunities.
Stale freight quotes
Quotes that went out and never closed. We find out whether the need is still open, moved, or coming back, and route live interest to your rep.
How we run a reactivation campaign
Qualify the list
We check fields, duplicates, language preference, contact restrictions, and suppression records.
Approve everything
Scripts, calling window, language routing, approved callers, and who owns the records.
Call and log
Manual live calls in approved hours. Outcome entered right after each attempt.
Hand off fast
Live interest goes to your named salesperson the same day, with the details they need.
Close out clean
Final report, review call, then your data is returned or deleted on schedule.
What makes a good reactivation list
The list decides the result. The best pilots start with a list that is real, recent enough to matter, and clear about who can be called.
- At least 100 past shippers or stale quotes
- Contact name, company, and a phone you are approved to call
- Last shipment or last quote date
- Known language preference, if you have it
- Your do-not-contact list and any contact restrictions
- A named salesperson to receive warm handoffs
We never buy, rent, or scrape shipper lists. Every record comes from you.
Works inside your CRM or TMS when possible
We prefer to work in your own CRM, TMS, or dialer with an account you control. That keeps the data in your house and every touch on your record.
If a file transfer is needed, we use a secure method you approve. Never personal email, personal cloud storage, or unapproved tools.
What we track on every record: attempts, last attempt, outcome, language used, script version, stop-contact status, handoff time, and whether your team followed up.
The dispositions you will see
One fixed list, used on every call, so reporting stays honest and comparable.
Have shippers that went quiet?
Book a 20-minute discovery call. If you have a usable list and a salesperson ready for warm handoffs, we will scope a 10-day pilot. If not, we will tell you.